Help

FAQ

Everything you need to know. Can't find your answer? Email us.

Sizing

Get the Right Fit

What size should I order? +

Our jerseys are true to size. Take your normal size for the intended fit, or size up for an oversized look. Check our size guide for exact measurements in centimetres.

How do I measure myself? +

Use a tape measure around the fullest part of your chest (under your arms) for the chest measurement. Measure from the top of your shoulder to your natural waist for length.

The size I want is sold out. Will it come back? +

Sign up to our newsletter to be first to know about restocks and new drops. We may restock popular sizes, but some colourways are limited edition and may not return.

Do the jerseys shrink after washing? +

Our jerseys are pre-washed to minimise shrinkage. To keep them in the best condition, always wash cold and air dry. Avoid tumble drying.

Orders & Payment

Your Order

What payment methods do you accept? +

We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay.

Can I cancel or change my order after placing it? +

Orders can be cancelled or amended within 1 hour of being placed. After this, your order may have already been processed for dispatch. Contact us immediately at trusayldn@gmail.com and we'll do our best to help.

I haven't received an order confirmation email. +

Please check your spam or junk folder first. If it's not there, the email address on your order may have been entered incorrectly. Contact us with your name and order details and we'll resend it.

Is my payment information safe? +

Yes. All payments are processed through encrypted, PCI-compliant payment providers. We never store your card details on our servers.

Shipping & Delivery

Getting to You

How long will my order take to arrive? +

UK Standard: 3–5 business days. UK Express: 1–2 business days. International: 5–21 business days depending on location. See our full Shipping page for details.

Do you offer free shipping? +

Yes — free standard UK shipping on all orders over £60.

How do I track my order? +

Once your order is dispatched, you'll receive a tracking link by email. You can use this to follow your parcel in real time.

Do you ship internationally? +

Yes, we ship worldwide. International orders may be subject to customs duties and taxes, which are the responsibility of the customer. See our Shipping page for costs by region.

Returns & Exchanges

Not Right?

How do I return an item? +

We accept returns within 14 days of delivery. Items must be unworn, unwashed, and with original tags attached. Contact us at trusayldn@gmail.com to start your return. See our full Return Policy.

Can I exchange for a different size? +

Yes — we offer size exchanges subject to stock availability. If your requested size is unavailable, we'll issue a store credit instead.

How long does a refund take? +

Once we receive and inspect your return, refunds are processed within 5–10 business days to your original payment method. Original shipping costs are non-refundable.

I received a damaged or wrong item. +

We're sorry about that. Contact us within 48 hours of delivery at trusayldn@gmail.com with your order number and photos of the issue. We'll arrange a replacement or full refund.

Still have a question?

WE'RE HERE TO HELP

trusayldn@gmail.com