Privacy Policy

01

Who We Are

TRUSAY London ("we", "us", "our") is a clothing brand based in London, United Kingdom. We operate the website trusay.com and are responsible for your personal data.

If you have any questions about this policy, contact us at trusayldn@gmail.com.

02

Information We Collect

We collect the following types of personal information:

• Name and email address (when you sign up for our newsletter or place an order)
• Shipping and billing address
• Payment information (processed securely — we do not store card details)
• Phone number (if provided)
• Browsing behaviour on our website (via cookies)
• Order history and preferences

03

How We Use Your Information

We use your personal data to:

• Process and fulfil your orders
• Send order confirmations and shipping updates
• Respond to customer enquiries
• Send marketing emails (only with your consent)
• Improve our website and product offering
• Comply with legal obligations

We will never sell your personal data to third parties.

04

Cookies

We use cookies to improve your experience on our website. Cookies are small files stored on your device that help us:

• Remember your preferences and cart contents
• Understand how visitors use our site (analytics)
• Deliver relevant content and advertisements

You can control cookie settings through your browser. Disabling cookies may affect some features of the site.

05

Third Parties

We may share your data with trusted third parties to operate our business, including:

• Payment processors (e.g. Stripe, PayPal) to handle transactions
• Shipping carriers to deliver your orders
• Email service providers to send communications
• Analytics providers (e.g. Google Analytics) to understand site usage

All third parties are required to handle your data securely and in accordance with applicable law.

06

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law.

Order records are typically retained for 7 years for tax and legal compliance. Marketing data is held until you unsubscribe.

07

Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data ("right to be forgotten")
• Object to or restrict how we process your data
• Withdraw consent for marketing at any time
• Lodge a complaint with the ICO (ico.org.uk)

To exercise any of these rights, contact us at trusayldn@gmail.com.

08

Security

We take reasonable steps to protect your personal information from unauthorised access, loss, or disclosure. All payment data is encrypted and processed by certified payment providers.

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

09

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.

10

Contact

For any privacy-related queries: