Info
All orders are dispatched from London, United Kingdom.
01
All orders are processed within 1–3 business days of payment confirmation. Orders placed on weekends or UK bank holidays will be processed on the next working day.
During high-demand periods (drops, new collections), processing may take up to 5 business days. We will notify you if there is any delay.
02
| Method | Estimated Time | Cost |
|---|---|---|
| Standard Delivery | 3–5 business days | £3.99 |
| Express Delivery | 1–2 business days | £7.99 |
| Free Standard (orders over £60) | 3–5 business days | Free |
UK orders are dispatched via Royal Mail or DPD. A tracking number will be emailed once your order ships.
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| Region | Estimated Time | Cost |
|---|---|---|
| Europe | 5–10 business days | £12.99 |
| USA & Canada | 7–14 business days | £14.99 |
| Rest of World | 10–21 business days | £17.99 |
International delivery times are estimates and may vary due to customs. Trusay is not responsible for customs delays.
04
For international orders, customs duties, taxes, and import fees may be charged by your country upon delivery. These charges are the responsibility of the customer and are non-refundable.
We are unable to mark orders as gifts or reduce declared values on customs forms.
05
Once your order has been dispatched, you will receive a confirmation email containing your tracking number and a link to track your parcel in real time.
If you have not received a tracking email within 5 business days of ordering, please check your spam folder or contact us at trusayldn@gmail.com.
06
If your order has not arrived within the estimated delivery window, please:
If your order is confirmed lost, contact us and we will arrange a replacement or refund as appropriate.